Posted on Mon, Aug 16, 2010 @ 05:05 AM
Founded in 1994, Datavoice is a real time communications specialist integrator with offices in Canberra and Melbourne and a partner network across Australia providing end to end managed services which enable customers to completely outsource their communications solutions and remove the need for capital outlays. This allows customers to focus on what they know best, their own business, not their ICT infrastructure.
The Datavoice services model allows the purchase of Intelligent Network services based on meaningful unit pricing on a monthly basis with the option to expand or contract over a contract term.
Psytechnics partner overview.
Posted on Tue, Aug 03, 2010 @ 03:42 PM
Torokina Networks specialises in Performance Management, Fault Management and Service Level Management solutions, supporting the most recently developed technologies and standards.
Torokina Networks fast time-to-market strategy is to gain early in-depth know how about upcoming technologies through strong development partnerships with leading network manufacturers.
More about Psytechnics partners...
Posted on Wed, Jul 28, 2010 @ 11:53 AM
Experience Manager delivers trusted, independent end-user quality of experience (QoE) visibility for real-time voice and video delivered by unified communications over next-gen fixed, wireless and cloud communications networks. Psytechnics' QoE based management enables quality based service level agreement (SLA) management together with cost efficient, proactive support which in turn drives user confidence and adoption to ultimately deliver the productivity gains promised by unified communications.
Read more on Experience Manager 5...
Posted on Mon, Jul 26, 2010 @ 04:23 AM
Psytechnics selected by Microsoft to participate in the exclusive Microsoft Technology Adoption Program (TAP) for Microsoft Communications Server "14".
TAP is an early beta program for select partners and customers who Microsoft has determined are important to a successful release of Communications Server "14". Psytechnics is among an elite group of Microsoft go-to-market partners worldwide selected for this program.
Psytechnics' unique ability to deliver trusted, independent end-user Quality of Experience (QoE) visibility for unified communications (UC), including video conferencing and streaming, in a simplified, actionable form to IT and operations teams already facilitates OCS 2007 deployments in large enterprise and managed service provider environments.
Read more...
Posted on Tue, Apr 06, 2010 @ 09:00 AM
Psytechnics' Service Desk Manager recently received TMC's Internet Telephony Magazine 2009 Product of the Year Award. Launched in November of last year, Service Desk Manager is now fully incorporated into Psytechnics' latest release of Experience Manager 5.
Service Desk Manager enables level one service desk staff to quickly and easily identify and acknowledge IP voice or video call and service quality incidents, providing the necessary data to facilitate escalation to the right support group for immediate, right first time resolution. Service Desk Manager enables service desk staff to work more efficiently by putting relevant, user based, call performance data at their fingertips. This enables them to operate proactively rather than purely reactively, initiating corrective actions and maintaining service quality before IT users notice that service levels may be degrading.
Rich Tehrani, CEO of TMC, commented that, "Internet Telephony is proud to grant Psytechnics a 2009 Product of the Year Award for their Service Desk Manager. Psytechnics has proven its commitment to quality and excellence while addressing real needs in the marketplace. We're happy to recognize and honor Psytechnics for their development of IP communications technology. We look forward to more innovative solutions from them in the future."
We feel honored to have received this award and appreciate all the hard work from everyone here at Psytechnics!
Posted on Tue, Mar 30, 2010 @ 08:48 AM
Psytechnics had another successful event last week at VoiceCon Orlando 2010, where among all the interesting discussions, keynotes, and panels, we met some great people and even managed to squeeze in a little fun along the way. Many people commented that the floor seemed more alive this year. Blair Pleasant of UC Strategies, who we had the pleasure of meeting, noted that the energy was back and all "the vendors and exhibitors [she] spoke with raved about the floor traffic, while the session rooms were packed."
During the show, Phil Gray, head of professional services at Psytechnics, spoke with Doug Green for a podcast on Telecom Reseller. You can hear the excitement of the exhibition hall as Phil discusses the company and our latest product announcement, Experience Manager 5 with Service Desk, which Chad Berndston also featured on a VoiceCon product slideshow on ChannelWeb.
Among all the company product announcements at this year's show was an announcement from VoiceCon itself. From this point forward, the show will no longer be called VoiceCon, but Enterprise Connect, with the tagline, "Communications Transforming Business." The name change is an attempt to reflect the broader vision of enterprise communications, whereas the "voice" in VoiceCon may have become too limiting. More information on this decision can be found here, and we'd be interested in hearing your thoughts, but, for now, we look forward to next year and the changes and improvements Enterprise Connect will bring.
Posted on Tue, Mar 23, 2010 @ 08:00 AM
Today, at VoiceCon Orlando 2010, we are announcing the release of Experience Manager 5 with Service Desk. This product evolution is the most comprehensive UC service management solution available on today's market, delivering significant and tangible business benefits for enterprise and service provider IT and operations teams.
Experience Manager 5 with Service Desk delivers trusted, independent end-user quality of experience (QoE) visibility for real-time unified communications (UC) and collaboration in a simplified, actionable form to IT and operations teams. It supports UC in the broadest sense, covering multiple technologies, multiple vendors, as well as the range of communications media and access devices, enabling IT to support service delivery end-to-end from one application, while ensuring successful deployments and customer confidence.
"Psytechnics Experience Manager 5 is simply a breakthrough in managing the users' telepresence, video, VoIP or contact center communications experience," said Peter Brockmann, President of Brockmann & Company. "It's customizable and attractive web GUI makes anticipating, identifying, troubleshooting, and correcting real-time service defects faster, simpler, and easier than ever before. The IT help desk professional can even view specific voice or video session performance attributes while users are on the phone, before issuing a trouble ticket. Quality of Experience is the trigger for the next wave of service differentiation for managed service providers, carriers, and enterprises alike. Psytechnics' Experience Manager 5 is a powerful advantage."
Check out the full press release on our website, and if you're at VoiceCon, be sure to swing by booth #522 for a demo!
Posted on Sat, Mar 20, 2010 @ 09:23 AM
Well our bags are packed and we're all looking forward to hitting the road for VoiceCon Orlando 2010 where we'll be demoing Experience Manager 5 with Service Desk at booth #522, which will be officially launched during the show.
Traditional approaches to network and application management will not suffice with today's multi-service, multi-device enterprise communications and collaboration architecture. It's essential for enterprises and service providers to go beyond this, understanding and managing the user's experience to help drive customer satisfaction and the adoption of unified communications (UC) as a whole, in even the most complex, multi-vendor environments. And this is precisely what Psytechnics' latest product upgrade addresses with its proactive management capabilities of both application- and network-based threats.
Dr. Mike Hollier, CTO, Psytechnics, will also be an active participant at this year's show, speaking on two panels on Wednesday, March 24th:
It's sure to be a great show and if you're attending, be sure to stop by our booth (#522) to say hello and meet the team. See you there!
Posted on Fri, Mar 19, 2010 @ 08:53 AM
As VoiceCon Orlando 2010 approaches next week, we're very excited to be one of the six Best of VoiceCon Award finalists for Experience Manager 5 with Service Desk. This latest product upgrade, to be announced next week during VoiceCon, delivers trusted, independent end-user quality of experience (QoE) visibility for real-time unified communications and collaboration, specifically voice and video, in a simplified, actionable form to IT and operations teams.
"The Best of VoiceCon Award recognizes exhibitors who have made major technological advancements within the enterprise communications industry," said Eric Krapf, VoiceCon Program Co-Chair. "We believe that as a judged award chosen by industry experts, Best of VoiceCon will become the gold standard for achievement in this industry. We applaud all participating companies for their continued innovation and look forward to presenting the Best of VoiceCon award onsite at VoiceCon Orlando."
The other finalists include Acme Packet, Avaya, Cisco, NET, Siemens Enterprise Communications, and Sipera. The winner will be announced during VoiceCon on Wednesday, March 24th
at 9:00am EST.
Posted on Thu, Mar 18, 2010 @ 08:48 AM
Welcome to our blog! This is the official blog of Psytechnics, provider of voice and video service management solutions. Here you will find the thoughts and opinions on hot topics in the telecommunications industry from our executive team, as well as news about our latest company and product announcements, trade show participation, and speaking engagements.
Psytechnics provides simplified service management for the most demanding real-time unified communications, specifically voice and video, over next-gen fixed and wireless communications networks and applications. Psytechnics' Experience Manager delivers trusted, independent end-user quality of experience (QoE) visibility for real-time voice and video UC in a simplified, actionable form to IT and operations teams.
Experience Manager, winner of Internet Telephony's Product of the Year 2008 and 2009 awards and Unified Communications magazine's Product of the Year 2008 award, provides visibility of noise, delay, distortion, echo, jitter, packet loss, frame rate, blockiness, blurriness, etc., which determine users' experience, to enable proactive performance management and rapid resolution.
Psytechnics' solution is used by service providers, such as, AT&T and Optus; managed service providers such as BT; enterprises, such as Friends Provident and KPN; as well as infrastructure partners, such as Avaya, CA Smart, Cisco, HP Software, IBM, Microsoft, Polycom, and Tandberg. Psytechnics is headquartered in Ipswich, United Kingdom with an office in Portsmouth, New Hampshire.
Visit us on our website www.psytechnics.com, Facebook fan page, and Twitter account @Psytechnics! We'd also love to hear your feedback, so feel free to drop us a line at info@psytechnics.com.